FAQs

Got a question? We’re here to help.

  • What are your business hours?

    Our core business hours are Monday-Friday from 9.30am-5.30pm. 

  • How will you match me with a VA?

    We match you with a virtual assistant through a thorough assessment process that considers your business needs, preferences, and the unique skill sets of our assistants. By understanding your requirements and the strengths of our team members, we ensure a tailored match that fosters productivity and success

  • Why should I opt for the retainer package?

    With a retainer package you are guaranteeing our availbilty and our services for the amount of time you have purchased. 

  • How will I know when a task is complete?

    We use an online management tool which tracks all tasks. You will have access to assign tasks and leave comments.

  • How do you calculate the number of hours you have worked for me?

    We use an online time tracking system and a full report on this will be sent you on a monthly basis.

  • Will my data remain confidential?

    Yes. We are ICO registered and a Data Processing Form is to be signed by all clients before work commences.

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